SPAM

Hi, @Curly,

Thank you for reaching out and creating a new post. Even with your Xfinity email filters, I see that you continue getting loads of spam. Although the filters don't stop spam entirely, they help reroute these unwanted communications. I'm glad it's been working, but I understand cleaning out the folder has become a headache. Currently, this is the best path we have. Do they appear to be coming from emails your already reported and marked as spam, or are they new emails each time?

Got it. It could be, like many spam emails, that they change the email address from the sender slightly to avoid any filters. To confirm, is the content of the emails the same or are they coming from the exact email addresses? If you can tell. @Curly

Yes, the emails come from slightly different source addresses. You know this. It is Xfinity's responsibility to filter this stuff before it infects the entire system. You are failing.

I just looked this up as I am getting thirty to forty or more spam emails daily from the same addresses.  I have tried putting a block on the email addresses but it has done no good.  They do go to the spam folder but I never got spam at my comcast email before about 3 or 4 months ago. It is getting out of hand as I get over 100 in 2 or 3 days.  I had it happen about 4 months ago and then it stopped for about a month and now it is back and more than ever before.  It is going thankfully into the spam folder but they used to be blocked completely.  Block sender does no good.  

My spam folder is getting upwards of 100 spam emails per day now, which has increased exponentially in the last month or two. 

From reading the above posts from Xfinity, apparently the best you can do is send spam to my spam folder, rather than intercepting them before they get to me. Is that correct? What would you do, if you were in my place? Shrug, and say "Oh well?" If you have any other kind of solution, please let me know.

In the past week or so, the amount of spam emails I have received has skyrocketed.  On the plus side, almost all of them go to the spam folder, but on the down side, I routinely check my spam folder for legitimate emails and it makes it extremely difficult having to look through the 50-100 spam messages per day!

In the last two weeks I have been getting a lot of spam emails (some repeat every day) in my regular email.  I have the controls on spam email set the way it's been written to do, yet suddenly the spam is getting through.  I know I can delete these but it is very annoying.  Is there anything else to do? (We only use the email as it was too hard to get another new email when we dropped Xfinity for internet and television. And that's another story!)

I believe that once a customer terminates paid services with Xfinity, they stop filtering email spam. I've had the same experience as other previous customers. Now I even get spam spoofing Comcast itself; "Surprise in your inbox (for Comcast Xfinity Only)". I can't think of one legitimate reason why this should happen, other than that it is being allowed. 

I am still a Comcast subscriber and it just changed on its own and I started getting more spam.  It is often same sender.  It is a certain group and it does not help if I block them. 

I've been getting 200+ since Aug 28 2024

I have been with Xfinity for many years (I'm a Diamond Member) and moving emails to the spam folder does ABSOLUTELY NOTHING!

You might as well [Edited: Inflammatory] flush it down the toilet, for all the good it will do.

One thing that seemed to slow it right down, for me, a few months ago: I make sure to mark the emails as spam but to never open them -- click on the box, and hit the "Mark as Spam" button. That puts it in the Spam folder. When you want to get rid of them from the Spam folder, click once on the Spam folder, click on the little 3-line "hamburger" menu (called "Actions for Spam"), click on Move All Messages, and move them to the Trash folder. There you can leave them to cycle out after 7 days, or you can empty the Trash folder whenever you want. 

The key is not to click on the message itself, which opens the message, and also sends some kind of signal back to the sender that one of their spam messages has been opened. This marks your email address to them as "live," meaning that they now know that you are a real person with an active email In box. This just encourages them to send more spam. 

Spammers have most likely bought your email address on a list based on a data breach somewhere out there where your email is on file. They have no idea of the quality of their list, so they tend to drop off those whose spam emails are never opened. 

Another thing to remember is that Spammers can and do spoof different "from" addresses, so that even though you mark one as spam, they use thousands of them and the rest of them will get through. You can never keep ahead of them by marking your email as spam, they'll just send you others using different fake  "from" addresses. It seems to work much better to make them think that yours is a dead mailbox by not opening any emails. 

This won't eliminate spam from your In box completely, as long as your email address is out there being sold to new spammers. But for me, I now get only a few per week, instead of dozens per day. I wish you all good luck in dealing with this.