Contributor
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62 Messages
STILL can not get spam filters to work
I keep getting emails - over a dozen a day - from the domain: axeddert.com
I can not get these emails rejected.
Conditions: sender/from contains: axeddert
Add condition
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Rejecy with reason: SPAM
But the emails from thios domain continue to wind up in my inbox.
How do I fix this please?
XfinityJustinC
Official Employee
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1.1K Messages
20 days ago
Hello, @riffwraith2 thank you for taking time to create a post. You've contacted the right place for assistance, and want to help with the email concern. I did have a couple of questions for clarification:
- When you receive the reject response, is that in relation to spam filtering: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
- Is there an option at the bottom of the email to unsubscribe?
- Have you reached out to our Customer Security Assurance site, gone to the help tab at the top, go to email abuse to report: https://spa.xfinity.com/
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riffwraith2
Contributor
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62 Messages
18 days ago
- When you receive the reject response, is that in relation to spam filtering: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
"receive the reject response" - what?
- Is there an option at the bottom of the email to unsubscribe?
You are not supposed to do that. How is it a Comcast employee would recommend this?
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riffwraith2
Contributor
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62 Messages
18 days ago
- Have you reached out to our Customer Security Assurance site, gone to the help tab at the top, go to email abuse to report: https://spa.xfinity.com/
I have gone there. The only place to "report" anything only has three options - none of which fits the bill here.
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