Still having issues with Email in UK

Hey @ellent1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email. This may have something to do with you being in the UK and trying to access your email account. We would recommend reaching out to the customer security assurance team by visiting https://spa.xfinity.com/report to report the issue. 

@ellent1 

I'm having intermittent email account errors when accessing my Xfinity account from my second home in the UK.  I'm using Apple Mail on a Macbook using wifi connected to the Internet.  I have full access to the internet, but when my Mail app attempts to connect to my Comcast mail server, I get the message: Online Status - Temporarily blacklisted IP address - try again later.  Some emails will come through periodically, but in general there is no email access through the wifi router. Sometime I receive email but cannot send.  I have the same issue on my mobile phone when I use a cellular connection.  

I have tried to resolve for 2 years now. Any ideas how to keep my wifi IP address from being blacklisted by Comcast?

 

Are you able to access your email via the website? https://connect.xfinity.com/appsuite