U

Visitor

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2 Messages

Monday, June 5th, 2023 3:20 PM

Closed

Stopped getting email

I stopped getting emails from one specific user when I was trying to set up a filter to add them to a folder I created. They told me it looked like I had unsubscribed which I had not and so I resubscribed. And now it looks like I’m on their list as spam but I’m not receiving the emails in my spam folder either. I am very frustrated.

Expert

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31.5K Messages

2 years ago

@user_4a2de7 

I stopped getting emails from one specific user when I was trying to set up a filter to add them to a folder I created. They told me it looked like I had unsubscribed which I had not and so I resubscribed. And now it looks like I’m on their list as spam but I’m not receiving the emails in my spam folder either. I am very frustrated.

Have you tried removing the filter to see if the emails start coming in again?

Visitor

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2 Messages

2 years ago

Yes all filters we’re removed. Currently there’s a Comcast ticket opened to research.

Problem Solver

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322 Messages

@user_4a2de7 Please let us know if you need further assistance with this if the ticket does not fix the issue.

I no longer work for Comcast.

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