Sub email accounts no longer accessible; suggested solution to DM Comcast is infuriating

@user_x6ur5k 

I have several subaccounts to which I no longer have access as they all state "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." I'm logged into the "Parent" account and cannot change the credentials of the subaccounts and I cannot access the subaccounts directly.

The email forum "instructions" state to send a DM to start a thread to which an actual Comcast support employee may respond does not match the features I find available in this support account. This is my attempt to start the thread.

The sending of a DM before being requested is against the Guidelines and the Acceptable Use Policy.

However, your best bet to see about those sub accounts is to get in touch with our Customer Security Assurance folks.  Hopefully they will be able to help you.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

Thank you for reaching out to us here @user_x6ur5k. The CSA team would be the best option for resolving an issue with additional email accounts. If you need any other assistance you can send that direct message with your account information. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it