Frequent Visitor
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11 Messages
sub email no longer working
3 of the 5 sub email accounts I have under my main comcast email started having issues today. Inbox contents are not displayed. I get a "The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them." I have gone into settings and email acoounts and rentered passwords for Incoming Server, but this doesn't resolve the issue.
My main comcast email is working fine. I have not had Comcast/Xfinity as my ISP since moving to a new state 4 years ago where it was not available. But, I was told my email accounts would live on.
I am on hold with Comcast support right now awaiting a security specialist and estimated wait time is "more than 40 minutes. Uggg! First line support tried to walk me through some password reset steps, but they can't be completed unless I am connected to Xfinity WiFi. Hence, the transfer to a security specialist. He said the 3 sub emails and been deactivated, but could not explain why those 3 had been deactivated, but not the other 2.
EG
Expert
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107.1K Messages
6 months ago
The concern is not "Community Center" help related. Topic moved here to the E-mail help section for assistance.
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XfinityJoe
Official Employee
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548 Messages
6 months ago
HI there @user_service sorry to hear about the email trouble, if you need assistance we would be happy to help.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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dmkramer
Regular Visitor
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4 Messages
6 months ago
What is the solution to this post. I have the same issue. With no help from Comcast I have three sub accounts that can no longer access emails.
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