user_service's profile

Frequent Visitor

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11 Messages

Wednesday, May 29th, 2024 2:32 PM

sub email no longer working

3 of the 5 sub email accounts I have under my main comcast email started having issues today. Inbox contents are not displayed. I get a "The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them."      I have gone into settings and email acoounts and rentered passwords for Incoming Server, but this doesn't resolve the issue.

My main comcast email is working fine.   I have not had Comcast/Xfinity as my ISP since moving to a new state 4 years ago where it was not available. But, I was told my email accounts would live on.

I am on hold with Comcast support right now awaiting a security specialist and estimated wait  time is "more than 40 minutes.  Uggg! First line support tried to walk me through some password reset steps, but they can't be completed unless I am connected to Xfinity WiFi.   Hence, the transfer to a security specialist.   He said the 3 sub emails and been deactivated, but could not explain why those 3 had been deactivated, but not the other 2. 

Expert

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107.1K Messages

6 months ago

The concern is not "Community Center" help related. Topic moved here to the E-mail help section for assistance. 

1 Message

I am having the exact same problem since last Tuesday, got in touch with a live tech person, he was very nice, but problem not solved.  It's like Xfinity

turned off the two sub accounts.  Error message comes back, "no password provided for...".  I re-enter the password on the setup screen and still

doesn't work.  So far nothing I have read works.  HELP!!!!!-

Official Employee

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1K Messages

 

user_u0uy6s Our team can help you with your email issues today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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548 Messages

6 months ago

HI there @user_service sorry to hear about the email trouble, if you need assistance we would be happy to help. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

Regular Visitor

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4 Messages

6 months ago

What is the solution to this post. I have the same issue. With no help from Comcast I have three sub accounts that can no longer access emails. 

(edited)

Official Employee

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945 Messages

dmkramer Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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