OtisE's profile

Frequent Visitor

 • 

8 Messages

Monday, September 16th, 2024 8:32 PM

Suddenly access to 2 of my email addresses is no longer available through Xfinity email or Outlook.

I had not changed anything.  I suddenly received the error message... "Task synchronizing subscribed folders for_________________@comcast.net; reported error (0x800CCC0E).  Outlook cannot synchronize subscribed folders for ________________@comcast.net.  Error: Cannot connect to the server"

I have set all my accounts to:

Incoming -

Server: IMAP

server name: imap.comcast.net

Security: SSL/TLS

Server port: 993

Outgoing -

Server name: smtp.comcast.net

Connection security: SSL/TLS

Server port: 465

I did NOT change anything in these accounts.  I just suddenly received error messages in Outlook and Xfinity. 

The Chatbot is of no help. I have checked all the settings in the articles that it suggests.  It says it will connect me with an agent if I need more assistance, but it fails to do so.

How do I get access to all of my email accounts? And/or access to a person that can help?

;

Expert

 • 

31K Messages

2 months ago

@OtisE 

I had not changed anything.  I suddenly received the error message... "Task synchronizing subscribed folders for_________________@comcast.net; reported error (0x800CCC0E).  Outlook cannot synchronize subscribed folders for ________________@comcast.net.  Error: Cannot connect to the server"

I have set all my accounts to:

Incoming -

Server: IMAP

server name: imap.comcast.net

Security: SSL/TLS

Server port: 993

Outgoing -

Server name: smtp.comcast.net

Connection security: SSL/TLS

Server port: 465

I did NOT change anything in these accounts.  I just suddenly received error messages in Outlook and Xfinity. 

The Chatbot is of no help. I have checked all the settings in the articles that it suggests.  It says it will connect me with an agent if I need more assistance, but it fails to do so.

How do I get access to all of my email accounts? And/or access to a person that can help?

On the Secondary accounts when was the last time you logged into the website? [ https://connect.xfinity.com/appsuite ]  Besides recently.

Frequent Visitor

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8 Messages

I logged in just a few days ago.  Prior to that, it was a few weeks since I regularly use Outlook through my MS Office 365 to manage my email.

Official Employee

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1.5K Messages

Hello, @OtisE. Thanks for reaching our team on Forums regarding the email concerns, have you attempted logging into the email through our website here and are you getting the same error message?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Frequent Visitor

 • 

8 Messages

2 months ago

Problem solved! I was finally able to talk to an agent at 1-800-XFINITY.  I simply had to reset my password using xfinity.com/password rather than through the xfinity email app settings.  After resetting, I updated the password in my xfinity email account and in my Outlook accounts and everything seems to work fine.

Official Employee

 • 

1.5K Messages

@OtisE, happy to hear that you were able to access your email with a password reset! Thanks for being part of the Xfinity family and I hope you enjoy the rest of your week. 😊

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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