Suddenly I can't send email from my PC using Outlook, 2 Android phones and 3 iPads

After working for years, all of my devices stopped sending emails at the same time when I'm connected to Xfinity's wifi. However, my two Android phones can send emails when I turn the wifi off and use cellular data. This is happening with two different email addresses. The error code I get in Outlook is AUP 1120, the Androids simply say the email can't be sent, and the iPads don't say anything.

I was on the phone with customer support for about an hour and he simply tried to walk me through the settings in Outlook without taking into account I had 6 different devices all stop sending emails at the same time. I told him this was not a 'settings' issue since my email works on cellular data. He then said he would call me back but so far he has not.

Has anyone encountered this issue and was it resolved?

Thanks

Responses

J

Johnb51

Contributor

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40 Messages

9 months ago

I would try changing the password and see if that works. I've had to do that before.

0

XfinityJanelle

Official Employee

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1.3K Messages

9 months ago

Hi @user_d1eypo Thank you for reaching out on the Xfinity Community Forums. Our community member @Johnb51 had a great recommendation to start with changing your password. Did you attempt to change the password and did it work out for you?

2

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U

user_d1eypo

2 Messages

@XfinityJanelle Changing the password made things worse. I went to RoadRunner's webmail and changed my password. Then I went into outlook to change my password there and I can't even hit RR's servers. So I went back to my webmail thinking if I changed my password back to what it was I'd be ok with Outlook at least receiving emails, but RR won't let me use that password again and now I can't use it at all.

Earlier today I went to a Comcast store and using my phone they logged me into their xfinity network and I still couldn't send emails. Right in front of the guy I turned off the wifi and used mobile data and he saw me send emails just fine. I also spent another hour and ten minutes on the phone with customer support - who I could hardly understand - and they did the same thing the first guy did when I called and merely wanted me to check my settings; but like I said earlier, a PC, 2 Androids and 3 iPads all stopped sending emails at the same time.

There has to be some kind of support beyond just the regular customer service people. Any ideas?

9 months ago

0

CCJodie

Problem Solver

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1.3K Messages

user_d1eypo Let's take a close look! Please send us a direct message with your full name and service address.

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

9 months ago

0

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user_d1eypo

Suddenly I can't send email from my PC using Outlook, 2 Android phones and 3 iPads

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