Forecastdude's profile

Regular Visitor

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5 Messages

Saturday, May 9th, 2026 10:29 PM

Surfshark doesn't work with xfinity email

When traveling and trying to retrieve email using Outlook my [Edited: "Personal Information"] email does not work yet live and google mail work fine.  Also constantly getting sign into your email account and even w right credbientals fails.  Very frustrating as travel outside the US and getting email is now a problem for me.  I have enabled 3rd party permissions on email.

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Official Employee

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3.3K Messages

8 days ago

Thanks for posting on our community forums, Forecastdude. I understand how frustrating this is, especially when you’re traveling and need reliable email access. Since Live and Gmail are working, this appears specific to Outlook. When signing in from outside the U.S., additional security checks can sometimes cause repeated sign‑in prompts or failed logins. Please try the following:

 

Sign in through webmail to confirm the account isn’t locked or requiring verification

Remove and re‑add the account in Outlook (use IMAP)

If 2‑step verification is enabled, create and use an app‑specific password for Outlook instead of your normal password.

Make sure Outlook is fully updated

 

Is this only affecting the Comcast email? Or are you experiencing issues with other emails using Outlook? 

 

Expert

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34.3K Messages

8 days ago

@Forecastdude 

When traveling and trying to retrieve email using Outlook my [Edited: "Personal Information"] email does not work yet live and google mail work fine.  Also constantly getting sign into your email account and even w right credentials fails.  Very frustrating as travel outside the US and getting email is now a problem for me.  I have enabled 3rd party permissions on email.

Are you able to retrieve your email when not using Surfshark?

Regular Visitor

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5 Messages

It's a Comcast problem. Because it works fine using a free trial of NordVPN.  I have tried all the suggestions and can retrieve.via the Xfinity web app but not convenient.

Official Employee

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3.3K Messages

 

I'm glad the web app works for you, Forecastdude. Is this only happening when you're using a specific VPN? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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