Syncing with Outlook after password change

@user_25fdea No worries at all if you check out this page here it will show you how to access the Outlook settings that you used to enable your Xfinity email. When a password is changed it should update this automatically, but sometimes Outlook does not pick up on the new password and will need to be entered.  https://www.xfinity.com/support/articles/configure-outlook-express-xfinity-internet?view=app 

Every time I have changed my password recently, I have manually added the password to outlook. The password us correct, I can log on to xfinity email with the password. My port numbers are the same as the article you listed. Outlook is not syncing with xfinity.

I see a large number of customers complaining in this forum of the same problem. Xfinity needs to fix this. 

It sounds like you are doing everything correctly, @user_25fdea. I'm sorry to hear this continues to be an issue. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@jhdeerslayer, thank you for reaching out to our forum for help, you've come to the right place. Have you already checked your Outlook settings? If not, this is a handy Article to make sure your Outlook and Xfinity email are properly setup. 

Yes I did thank you.   It was working fine for many months and only failed after I had to update my Xfinity password.  I sent you DM of screen capture of the failed password notice and I possibly need an App Password??   See image.

To close out my Post - After waiting overnight, my password is now accepted into Outlook and no issues at the moment.  I did or changed nothing except uncheck/check the Allow Access Third Party Email App's Setting within the web-based Xfinity.com Email.  So my only conclusion is something was wrong on Microsoft or Xfinity side or the process of checking/unchecking this box allowed it to work.  The latter seems odd but my steps I did anyway.

@user_25fdea thank you for circling back and keeping everyone in the loop as to what happened. We are glad to hear the issue was resolved.