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kt7854
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1 Message

Friday, February 9th, 2024 1:41 AM

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Temporarily blacklisted IP Address

Hello,

I have had my Mac for almost 5 years. The first few years, my email worked great on the Apple Mail app. Now, I cannot get mail on my computer. I am constantly seeing the error message with a triangle and an exclamation in the middle. When I click it, it says "The following alerts are from the IMAP server for “Comcast”: Temporarily blacklisted IP Address - try again later." This has been like this for a year and I've tried trouble shooting everything with different port numbers, VPN, etc. Can you please help me resolve this? It is incredibly frustrating! The emails that are not working are [Edited: "Personal Information"] and [Edited: "Personal Information"]

Question

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Updated 

6 months ago

 • Edited

156

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XfinityAlex

Official Employee

 • 

881 Messages

10 months ago

@kt7854 can you send me a DM with your IP address and your usernames? (the forums will remove email addresses when they're posted)

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JeffreyP

New Poster

 • 

24 Messages

9 months ago

I have the same problem as do MANY others.

Why is this happening? Ive been a subscriber for more that 10 years with this email with zero issues.

No I am getting the dreaded temporarily blocked IP address

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XfinityDaveL

Official Employee

 • 

190 Messages

@JeffreyP​ I sent you a DM a moment ago.  Can you take a look at it and reply when convenient?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

XfinityDaveL

Official Employee

 • 

190 Messages

9 months ago

@kt7854  I sent you a DM a moment ago.  Can you take a look at it and reply when convenient?

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Silvio11

1 Message

6 months ago

same problem here with this

The following alerts are from the IMAP server for “Comcast”:  is there a solution?

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XfinityChristy

Official Employee

 • 

1.6K Messages

 

Silvio11 Hello and thank you for reaching out via our Xfinity Forums. I would be happy to look into this email issue with you and see how we can get you off that ist. To get started, To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), the email address effected and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_399x0n

1 Message

6 months ago

This morning I got the following notification: 

The following alerts are from the IMAP server for “Comcast”:

Temporarily blacklisted IP Address - try again later

I have logged into Comcast but can't clear the issue, Can you help

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