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user_jaj75k
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Visitor

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2 Messages

Friday, February 27th, 2026 10:10 PM

Temporarily blacklisted IP address

My Comcast account has been blocked. Apparently it was hacked and, even though I've changed the password, it hasn't been restored on my laptop. On my iPhone it tells me the password is incorrect for the IMAP account...after I changed the password. I tried to get help through the phone tree and I was sent to chat, but then the chat expired before I did anything and it wouldn't come back no matter how many times I typed "Chat with an agent" to refresh it. So, this is maddening and disabling and I need a real human to fix this.

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27 days ago

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XfinityNatalie

Official Employee

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667 Messages

28 days ago

Greetings, user_jaj75k! Thanks for bringing this important issue to our attention. I know it is super important for you to be able to access your account. Rest assured, you have reached the right place for assistance. Have you tried reaching out to our Email Security team as well? Their direct line can be found at this link:

https://spa.xfinity.com/contact-us

 

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user_jaj75k

Visitor

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2 Messages

@XfinityNatalie​ I'm glad I've come to the right place and will reach out to the Email Security team as well. I've seen numerous posts with the same issue but no solution in the comments and many frustrated customers who can't reach the Email Security Team.  Soooooo...please...what's the solution? 

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27 days ago

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XfinityBrianH

Official Employee

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2.1K Messages

 

user_jaj75k Our Email Security team has been successful in helping customer resolve this issue. I would reach out to the team as soon as it is convenient for you, so they can get started working towards a resolution.

 

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27 days ago

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