Visitor
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3 Messages
"Temporarily" Blacklisted
Hi:
I have a Comcast email address, although I am no longer a Comcast customer, and keep getting a "Temporarily blacklisted IP address" error message. I run Linux Mint and Thunderbird as my email Client. I have had this problem, consistently, over the last year. It lasts for a few days, and then it "magically" gets fixed. I have called Comcast support, and they tell me that as long as I can access their webmail version, that it's not a Comcast problem. I have called Cox Communications (my ISP), and they claim it's not their problem. I have turned off my modem for a few hours (so the IP address lease expires), and that sometimes solves the problem ( although I cannot reproduce this "solution" always). I regularly reset my modem/router every week. I know it's not a Linux/Thunderbird problem, as I started getting this problem when I was running Windows/Outlook. I currently have been "temporarily" blacklisted for a week this time, and I am reaching out for any other ideas on how to fix this problem. I have included output from the Thunderbird Error Console. Note the error claims my password failed, but I know I am entering the correct password. I am old-fashioned and want to continue to use POP3 - I do not need to use IMAP (unless it will solve this problem). Thanks for the help.


XfinityAbel
Official Employee
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463 Messages
2 days ago
@user_45tgi4 thanks for taking the time to post on our Xfinity Community Forums page. There is only so much that can be done to troubleshoot email on third party mail clients, but I'd like to do everything I can to help. Using POP setting can cause issues when checking your email from multiple devices. Check out our article Set up your Xfinity Email address with an email program, at the bottom there are some tips for using POP settings. Let me know if that helps.
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BruceW
Gold Problem Solver
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27.6K Messages
2 days ago
(edited)
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