Terrible Retention team and lack of support

I have been XFINITY customer for 9 years and had been paying a fixed price for internet , now it’s seems to have doubled my internet cost . It’s unfortunate that I have to cancel my services just cos Xfinity thinks am not loyal enough for them. Retention team is terrible they offered me higher cost than other agent for same service.

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XfinityChristy

Official Employee

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2.8K Messages

7 days ago

user_bfp6is Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry to hear how frustrating this has been, especially after being a customer for 9 years. I understand how upsetting it is to see your cost increase and then get different offers for the same service when you’re trying to get help. That’s not the experience I want for you. I would appreciate the chance to review your account and make sure you’re getting the best value possible. Pricing and promotions can vary, and I can take a close look at your options to see what fits your needs and budget.

Would you be open to taking another look at available options together, or would you prefer to move forward with closing the account?

I’m here to support whichever direction you choose.

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user_bfp6is

Terrible Retention team and lack of support

XfinityChristy

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