Skip to main content
user_5rxm7k
1st Topic

Visitor

 • 

3 Messages

Friday, September 26th, 2025

The connection to remote server imap-west.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

I keep getting this message.  The connection to remote server imap-west.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.  What is going on?

Question

 • 

Updated 

5 days ago

30

1

0

Oldest First
Selected Oldest First
XfinityJeff

Official Employee

 • 

239 Messages

12 days ago

Greetings @user_5rxm7k, and thanks for posting your question to the community forums today, I hope this message finds you well. I am sorry to hear about the issue you are having. Is that error popping up when trying to check your email? If so are you using the Xfinity website for the email, or a third party app such as Outlook?

4

0

user_5rxm7k

Visitor

 • 

3 Messages

I'm not using the web site as far as I know and I'm not using Outlook.  

Like

Reply

12 days ago

0

XfinityJon

Official Employee

 • 

639 Messages

When you get the error, what type of device are you using? Is it a mobile phone, a computer, or something else? Have you changed your password at all recently?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

12 days ago

0

user_5rxm7k

Visitor

 • 

3 Messages

I'm using both my iPad and iPhone.  I get the error message, have deleted comcast E-mail, downloaded it again from the app store and it works for awhile and then the message comes back again.  Sometimes my E-mail on both devices does update, and then again after a few days I get the error message again and E-mail doesn't update.

Like

Reply

7 days ago

0

XfinityMarshante

Official Employee

 • 

567 Messages

Hello @user_5rxm7k, Thanks for the details. It sounds like you're using the Apple third-party app that comes pre-installed on iPhones and iPads. When did this issue start occurring? Did it begin before or after the new iOS update?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 days ago

0

forum icon

New to the Community?

Start Here