Visitor
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9 Posts
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." I have clicked on the "edit" link for the secondary account and changed its password but after doing so I still get the same message. For what it's worth, I have also clicked on the "edit" link for the primary account where I only see three lines: "Account name", "Your Name" and "Email address".
XfinityBillie
Official Employee
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4K Posts
21 days ago
@CMP1057 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are unable to access your secondary email. Just to confirm, do you currently have active services with us? If not, when was the last time you accessed this email?
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EG
Expert
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117K Posts
21 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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Again
Expert
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33.9K Posts
19 days ago
@CMP1057 @XfinitySara @XfinityBillie @XfinityMarshante @XfinityNatalie @XfinityShawn
In June of 2025 Comcast removed the ability to see all your email accounts at connect.xfinity.com . Some customers, like myself, lost that ability rather quickly while others have been losing the ability to see secondary accounts or accounts such as gmail, yahoo mail, etc, from the connect.xfinity.com/appsuite page. Therefore, customers will need to log out of each of their accounts before they are able to log in to their other @comcast.net accounts. This was in preparation for the migration to Yahoo! Mail.
So, @CMP1057 you will need to log out of each account and log in to the next account in order to access your email. Chances are you have not gotten the invitation to migrate to Yahoo as the transition has recently become an option and not mandatory.
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XfinitySara
Official Employee
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2.5K Posts
12 days ago
Hey, @CMP1057! Just checking back in as promised. Hopefully, between what our team provided and what one of our Experts also outlined, you have resolution (even if that means waiting for the full migration now that all steps on your part have been taken). As a reminder, you are always welcome to create a new post down the road if any other questions or concerns come up, and this community will have your back! In the meantime, take care :)
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