Skip to main content
user_gvmm2y
1st Reply
1st Topic

Visitor

 • 

2 Messages

04/19/2026 2:30 PM

Trouble updating email address

Trying to update my preferred email address and remove the one currently there. When I try to enter the new email I wish to use it tells me that it is already attached to an active account. Please help. 

Question

 • 

Updated 

5 months ago

139

1

0

Oldest First
Selected Oldest First
XfinityThomasD

Official Employee

 • 

2K Messages

5 months ago

user_gvmm2y Was the other email address used for another account you may have been an authorized user on? Have you tried to sign in with that email to see which account is linked with it? If so, you may want to have the account holder remove your user ID or change the contact preferences there to allow the email to be used on your account.

 

0

0

forum icon

New to the Community?

Start Here