Unable to Access Comcast Email Accounts using Outlook 365

@XfinityBillie​   Hello, I am not having any issues with accessing emails via the Xfinity website or on my iPhone 13Pro.  The only issue is when using my preferred Outlook email client.  I have checked all if the IMAP settings and have verified that the box is checked to allow third party email clients.

This issue has been coming and going over the last two months.  But it has been a problem all day today.

I know that I am not the only person using the Outlook email client that is having problems with Xfinity.

Please help.

Thank You...

Thank you for letting us know and providing us with those additional details @user_05x30j. We'd be happy to troubleshoot your email issues further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hello @jstanguy, thanks for reaching out for help with your email. I understand how frusterating things like this can be and our team is here to help! 

By chance did you try completely removing your Xfinity email account from Outlook and readding it? 

No. Maybe I could do that.

@jstanguy

That should fix the problem, but if you run into any issue or have any additional questions, please let us know! 

Hey @peacock93. Is the error with incorrect username and password, or is it just with sending and receiving emails?

Hello, @user_rgjxvt. Thank you for reaching out over Xfinity Forums for support, I understand how important it is to have access to your email communications. I did want to ensure the email issue is only connected to 3rd party access and not logging in directly to your Xfinity email online, correct?

It definitely sounds like you have already checked your 3rd party email client settings: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email?view=app. And enabled 3rd party client access: https://www.xfinity.com/support/articles/third-party-email-access. 

I know you said the password is correct, and wanted to ensure that this was updated inside the 3rd party client as well. Any time you change your comcast.net email password you will need to make sure you update Outlook or any other email client with the new password there. The passwords stored in those third-party email clients are not updated automatically and will not allow you to connect to the email servers without inputting the new email password there. 

I have 3 comcast email accounts (for different purposes).  I recently changed all of the passwords, for safety, and updated them.  My emails were working fine.  Then my main comcast account stopped working, while the other 2 (user accounts) work fine.  Why would that be?

I just fixed my issue!  I changed my comcast password in Outlook -- the problem was finding where I could do that.   I found it here:

Why can't I change my password to Comcast email in Outlook??? - Microsoft Community

I opened Outlook, pressed Ctrl-Alt-S     

A window popped up with a description, I clicked OK

There was a menu to add/edit, etc my accounts.  I selected the problem account ( I have 3 comcast accounts -- 2 worked fine, 1 didn't work).

I input my new password, and clicked OK.

Then my Outlook did send/receive and I now have my emails!!

Maybe this will work for you?  

Thanks for your patience and for letting us know, @user_wci9ii. We understand the convenience of being able to access emails across all of your devices. Let's get this fixed. It is recommended that the email clients be set up as IMAP to keep emails in sync across devices. Are you set up as IMAP? 

Yes, We are setup as IMAP.

What is wrong with the Comcast email servers.  I am trying to change my settings and I get an error message that the servers are not available...

Please help?

@user_05x30j Hello, very sorry about that message showing! Are you trying to change the settings through the email portal? 

I was attempting to change my imap settings in Outlook 365.

Can You verify that the Comcast email servers have been up and down all day?

Hello @user_jbo2fg! Thanks for taking the time to reach out to our team on Forums. We value you as a customer and appreciate you utilizing your Comcast.net email. I am sorry to hear about this VPN/Password issue you're running into. I can confirm there are no known or reported issues related to this. 

To confirm, what error are you receiving, is it saying incorrect password? 

@user_24clkw​ 

I have had the exact same problem for three weeks. I no longer have xfinity services and cannot follow the instructions to send a direct message.

If you are signed in to the Forums you should be able to send a DM when asked.

@user_410312 Thank you for reaching out to us here so we can make sure you're able to use your Email account. Our engineers are aware of the issue and we are waiting for them to implement a fix. In the meantime, you can use our Xfinity site to manage your Email account. I appreciate your patience as we work towards a permanent solution. 

I am having the same problem.  No emails in outlook since early this morning.  Constant requests for username and password......enter information and nothing.  All other Apple devices are getting emails on Apple Mail. This is getting frustrating.  The error code I get when syncing fails is 0x800CCC0E.