1 Message
Unable to access comcast email
I have an old Comcast.net email that I’m unable to access. I can get logged into but when I go to “check email” it just redirects me to a support page which is not helpful given that it tells me in order to check my email click on the “email” tab which then just directs me to the exact same page…. It’s also impossible to contact anyone for help.
XfinityJoe
Official Employee
•
742 Messages
4 months ago
Good morning and Happy Holidays. We would be happy to look into your email concern with you @user_so1vk7
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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