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Saturday, June 1st, 2024 3:21 PM

Unable to access email on iPhone

As of a week ago, I am no longer able to get my Comcast emails on my iPhone.

Official Employee

 • 

1.6K Messages

6 months ago

 

user_9r6y75 Hello and thank you for reaching out via our Xfinity Community Forum. If you are no longer able to receive Comcast emails on your iPhone, there are a few troubleshooting steps you can try. First, make sure you haven't exceeded your mailbox limit, as Comcast provides 10GB of email storage per Xfinity ID. You can check your current storage by clicking the gear icon in the upper-right corner of Xfinity Email. Additionally, check if you are using an email client on your iPhone, as this can cause lost or missing emails. Most email clients have an option to leave a copy of each message on the server. Finally, check your email filters, as you may have accidentally created filters that delete or misfile your emails. Please let us know if you continue to have issues after you have tried those troubleshooting steps. 

 

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