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dano714
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Regular Visitor

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4 Messages

Sunday, February 18th, 2024 6:34 PM

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Unable to access email

I have been unable to access my secondary email for about a month.  The password contact email is one that I don't recognize and the phone number is not available.  I was able to restore my primary email after an attempted hack but I am unable to access the accounts and identity info on the secondary account on which I am speaking.  Thank you.  Any help would be greatly appreciated.

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Updated 

9 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

9 months ago

@dano714 Thank you for reaching out about your email. Sounds like you need to contact our Comcast Customer Security Assurance Team. You can reach them by calling 1-800-XFINITY and then ask to be transferred to them directly. 

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dano714

Regular Visitor

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4 Messages

Thank you very much.  Your help is appreciated.

Dano

9 months ago

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XfinityGabriel

Official Employee

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1.9K Messages

@dano714, It is our pleasure to help. We will also follow up with you within 24 hours to ensure you can make contact. In the meantime, do you have any additional questions or concerns I can help with today?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 months ago

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