Unable to access my email address [Edited] using imap.comcast.net and smtp.comcast.net.

Hi,

I have changed the password on the xfinity website which seems to be fine. However I am unable to access it from my phone and computer. It is telling me I have no password for comcast.net. How do I get my imap.comcast.net and smtp.comcast.net passwords sync'd up?

Responses

U

user_426cec

Visitor

•

2 Messages

10 months ago

This is the error that I get on my computer.

If you contact your administrator, send this info to them. Copy info to clipboard

Session Id: 2f19e750-429c-0c44-8318-25f0ab3afec9

Timestamp: 1706986465421

Error code: INVALIDCREDENTIALS INTERACTIONREQUIRED

1

0

XfinityJohnG

Official Employee

•

1.2K Messages

Thank you for reaching out to us here @user_426cec. If you are still having password issues on your devices I will be happy to look into that for you. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

0

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user_426cec

Unable to access my email address [Edited] using imap.comcast.net and smtp.comcast.net.

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