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Monday, June 17th, 2024 2:49 PM

Unable to connect to Comcast email through Thunderbird

Can you please advise why I am able to connect to my Comcast through Thunderbird? It was loading yesterday, but today I am receiving this error when I try to check my Comcast inbox through Thunderbird:

Unable to connect

An error occurred during a connection to localhost.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the web.

Expert

 • 

31K Messages

5 months ago

@user_8op3o1 

Can you please advise why I am able to connect to my Comcast through Thunderbird? It was loading yesterday, but today I am receiving this error when I try to check my Comcast inbox through Thunderbird:

Unable to connect

An error occurred during a connection to localhost.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the web.

Has this started working for you?

1 Message

Same problem. Thunderbird returns the same error message when i try to create a new account to Comcast. I can log onto Comcast email using a browser; so I know Comcast credentials are all correct. Can also log onto Comcast using Outlook. Other email clients such as Betterbird also return same error message

Official Employee

 • 

1.5K Messages

Hello @user_dcab8x, thank you for taking the time to reach out on social media.  I understand your concern with the email, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

4 Messages

I have exactly the same problem. Thunderbird worked great for a few days, then this problem started. Is there a solution?

I don't see the direct message Icon on my forum webpage. Has that been changed too?

Visitor

 • 

1 Message

@Salty_Matzaballs​ Has this been resolved for you? I have been running TB for years on my old computer and for months on this new one and this local host thing just popped up. I tried switching to the normal password as suggested in your other post but that doesn't seem to have helped, it seems the password I am using is incorrect even though it is the same password I use to connect to Xfinity email through a browser windoe.

Official Employee

 • 

1.7K Messages

 

hamuser - Have you tried password recovery optoins for your Xfinity email?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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