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Visitor

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4 Messages

Mon, Jul 19, 2021 10:44 PM

Unable to delete user e-mail account (no longer customer)

I am no longer an xfinity customer (moved out of area).  I still have access to my e-mail accounts.  However, I would like to delete one of the user accounts (and the corresponding e-mail) as it is getting nothing but spam.  I tried to remove the user, but get a "something went wrong" error.  Tried with both firefox and chrome multiple times but with no success.

I know I can't add any users, now that I'm no longer a customer, but think I should be able to delete users (as I migrate all important e-mail contacts to my more recent e-mail accounts). 

I responded to a similar message 2 months ago and was told to send a private message.  I did that, and they responded that I need to start a new post, so that a ticket can be generated.

Responses

Accepted Solution

Visitor

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4 Messages

6 d ago

Ok.  I've removed the e-mail from thunderbird. 

Tried to remove the user on xfinity, but still get the error.  Guess i'll let it timeout after 90 days. 

I'll skip the direct chat nothing got resolved the first time I did so....

Thanks.

Official Employee

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74 Messages

12 d ago

Hello @user_08c03b, thank you for reaching out to us for help with your account management. When you try to remove the unwanted user, are you logged in with the primary user and following the steps listed here: How to Remove an Xfinity ID - My Account Help - Xfinity Support? A user ID will also be automatically removed from our systems after 90 days of inactivity. So simply not logging into that user's account for 90 days would result in the automatic removal of the ID for former Xfinity customers. 

Visitor

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4 Messages

11 d ago

Yes, I log in as primary and I've followed the directions multiple times on multiple browsers.  I get a pop-up window that says " Looks like something went wrong.  Please reload the page and try again." - with a button to "reload now".  I click on the button, it reloads the page, click "remove" again, click the "remove user" button on the pop-up window and get the error message again.

I'm guessing that there's a check somewhere to see whether you're a current customer or not.  And it's being applied not just to "add users" option, but to removing users as well.  The problem is, I keep getting e-mail to that account.  So unless I have to stop checking that e-mail in order to be considered "not logging in" (as I use Thunderbird for my e-mail and don't log into xfinity to check it), that'd be the only way it might time-out and be removed after 90 days. 

Or you could fix your system to allow me (and others) to remove users after we no longer have your service....

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