Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_4b6qdy
1st Topic

5 Messages

Sunday, March 17th, 2024 9:35 PM

Closed

Unable to Forward emails from my Comcast account to my Outlook account

For the last few days I am unable to FW emails from my Comcast account to my Outlook account. I have been doing this forever before now. I've tried changing settings on both sides with no luck. The error message I received is  Wrong or missing login data to access mail transport server smtp.comcast.net. Please check associated account's settings/credentials  Please help!

Question

 • 

Updated 

8 months ago

125

2

0

Was this helpful?

XfinityAldrik

Official Employee

 • 

1.7K Messages

8 months ago

Thank you for reaching out to us @user_4b6qdy! Could you please check that your Xfinity Email has the Third Party Access Security option checked? To find this setting we have this really handy guide.

2

0

user_4b6qdy

5 Messages

Yes, I have it checked and I still get the same error message.

8 months ago

0

user_4b6qdy

5 Messages

@XfinityAldrik​ Yes, I have it checked and I still get the same error message.

8 months ago

0

XfinityAldrik

Official Employee

 • 

1.7K Messages

8 months ago

Thank you for confirming that user_4b6qdy! Could you please remove your Xfinity email address from your Outlook and then set up the Xfinity Email address following the steps in this article?

 

4

0

user_4b6qdy

5 Messages

@XfinityAldrik​ I don't understand. How do I remove my Xfinity address from my Outlook? I don't think it is there?

8 months ago

0

XfinityAldrik

Official Employee

 • 

1.7K Messages

My apologies user_4b6qdy! I had thought you were having issues with linking your Xfinity email to your Outlook. If you select the “Reply to all recipients” next to Forward are you able to remove the contacts in the “To” field, change it to your outlook email, and then send the email? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_4b6qdy

5 Messages

No, I got the same error message doing that.

8 months ago

0

XfinityRyanE

Official Employee

 • 

1.1K Messages

@user_4b6qdy, Thanks for giving that a try, and I'm sorry to hear that these steps did not work. Thanks for your time and efforts in help get this resolved, and our team will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

forum icon

New to the Community?

Start Here