Visitor

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8 Messages

Sunday, November 16th, 2025 6:54 PM

Unable to get email from Outlook

I have my settings, according to Xfinity's way, set up in Outlook.  It's been this way since 2012 and I've never had any issues until this past week. 

I have changed my settings from POP3 to IMAP with everyone's suggestions (including Xfinity), but I'm still unable to use Outlook to get my mail. 

I can log into Xfinity and get my mail that way, but it's super slow and doesn't load without errors. 

I keep getting an error about my IP being blacklisted

Ive never received an email about logging into Yahoo. 

I tried logging into Yahoo with my Comcast email and it says I don't have an account with them, outside of an old Yahoo email from 2000.  

How do I fix the settings on my Outlook to get my mail again?

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Visitor

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8 Messages

18 days ago

This is the blacklisted email notice I'm getting

Visitor

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8 Messages

18 days ago

My settings for POP3

Official Employee

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814 Messages

Good evening Craftygirl0214 have you already attempted to delete your account from Outlook and enter it fresh and new, by chance?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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