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user_2hmmup
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Monday, March 9th, 2026 5:49 PM

Unable to Log Into or Receive Email [Edited]

I have not been able to log into or receive email since 1/31/26! I have had no luck reaching anyone from Xfinity or comcast to solve the problem! A chat directed  me to a tech for an $80 phone call! Unacceptable! I cannot sign in!!!!

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16 days ago

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Expert

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33.9K Messages

18 days ago

@user_2hmmup 

I have not been able to log into or receive email since 1/31/26! I have had no luck reaching anyone from Xfinity or comcast to solve the problem! A chat directed  me to a tech for an $80 phone call! Unacceptable! I cannot sign in!!!!

How are you trying to sign in?  Are you using a browser and trying to log in to webmail?  Or, are you using a third party email app?  Getting any error messages?  In webmail have you checked to see if Auto Forward has been turned on?

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XfinityAirelle

Official Employee

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3.1K Messages

16 days ago

 

user_2hmmup Hi there! Our team will be happy to look into this for you. 
 
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

 

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