Unable to receive email from a new sender

Company that I work with has recently switched email providers. Ever since the switch, I am unable to get emails from them. They checked on their end and said that the emails show as being sent. I checked all the settings on my side and don’t see any issues. I don’t use the safe senders list. I have the setting turned on to allow all email to come through. The new email address they use is in my contacts list.

I tried to contact support but got stuck in the endless chat loop only to get kicked out several times so I thought I would come here to ask

The email they are sending from is [Edited: "Personal Information"].

thanks in advance for any help

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XfinityAlyssaA

Official Employee

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2.1K Messages

3 days ago

Good afternoon and happy Sunday @Vballgina, we appreciate you reaching out on our Forums with your email issues, we appreciate it. Are you still experiencing issues receiving emails? If so, are you using a third party client server such as Outlook?

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vballfam1

New Poster

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4 Messages

@XfinityAlyssaA Yes, still not receiveing emails from the address below. I normally use the mail app on my Macbook pro but have also checked online at xfinity for my email. Nothing in junk either. And I added the email to my contacts. Any help you can provide would be greatly appreciated.

[Edited: "Personal Information"]

(edited)

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3 days ago

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V

Vballgina

Visitor

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2 Messages

@XfinityAlyssaA Any thoughts?

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20 hours ago

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XfinityLinda

Official Employee

•

2K Messages

@Vballgina Are you using a third party email client to access your email or our portal?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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19 hours ago

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XfinityMarcus

Official Employee

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1.7K Messages

vballfam1 I appreciate you using the Xfinity Community Forum to reach out to us. I would be happy to assist you with your email concerns. Can you send me a direct message with your full name and complete service address to get started?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your messag

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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15 hours ago

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Email

Vballgina

Unable to receive email from a new sender

XfinityAlyssaA

vballfam1

Vballgina

XfinityLinda

XfinityMarcus

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