Unable to receive email, Temporarily blacklisted IP Address

@XfinityMarshante​ 

Modem/router restarted, and the public IP addy. has indeed changed, but the problem persists. 

Thank you, @user_b4tsci Thank you for your reply back! I'm sorry for the trouble you have been experiencing with your email. Have you tried turning off any anti virus or the Xfinity Advance Security if you are using a Xfinity Modem?-Richard

I have, it had no affect, the problem persisted.

Thank you, @user_b4tsci Have you checked the third-party email access setting through the web portal? If that is checked, have you updated your Xfinity ID password recently? If no we would advise resetting that password and then updating your credential information in the Outlook application. Here are instructions on how to ensure third-party access is enabled. -Richard

Hi, thanks for advice; the 3rd-party access is indeed enabled, and I've changed my password... still no joy :(

Hello, @user_hifqei mind sending me a direct message, so we can troubleshoot this issue and report the resolution back to the community? Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!