Unable to receive emails from Lyft

for the past 8 months I have not been able to receive emails from Lyft. When I change my email on the lyft app the verification email never arrives. I have contacted lyft support and they do not see a problem on their side. they use several addresses

[Edited: "Personal Information"], [Edited: "Personal Information"]desk.com, [Edited: "Personal Information"]

all of which are pretty normal commercial email addresses. There are in the safe sender list and there are no rules that apply to these addresss that I can find.

What it is the cause of this s problem and how can it be rectified?

thanks for the help

Responses

XfinityTony

Official Employee

•

1K Messages

9 months ago

Hello, doctorjay! Thank you for taking the time to post in the Xfinity Forums. We can definitely help you figure out what is going on with those emails. Have you checked your spam/junk folder? Also, are you using Xfinity.com to check your email or a 3rd-party email client?

2

0

doctorjay

Visitor

•

2 Messages

Ithey are not in spam. I usually use Apple mail but I have also checked on xfinity.com in junk and spam

9 months ago

0

XfinityJohnG

Official Employee

•

1.2K Messages

Thank you very much for that information @doctorjay. I would be happy to look further into that email issue from here. Could you send us a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

9 months ago

0

Email

doctorjay

Unable to receive emails from Lyft

Was this helpful?

XfinityTony

doctorjay

XfinityJohnG

New to the Community?