Unable to retrieve an email message that is not downloaded from the server.

I am unable to download an important email because it says “not downloaded from the server.” Why? I have received many messages that contain receipts from the US Postal Service. This one I need desperately and it will not download from the server.

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3 days ago

@user_gtbdom

I am unable to download an important email because it says “not downloaded from the server.” Why? I have received many messages that contain receipts from the US Postal Service. This one I need desperately and it will not download from the server.

Have you tried retrieving it from webmail?

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user_gtbdom

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2 Messages

Yes, but the email

is not in my inbox at all. It’s only visible when I log in to my email through the mail app.

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3 days ago

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XfinityOrlandoM

Official Employee

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2.7K Messages

@user_gtbdom

Thanks for reaching out to us, which mail app are you using to view your emails through, have you also went to our website and check your spam or junk mail?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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user_gtbdom

Unable to retrieve an email message that is not downloaded from the server.

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user_gtbdom

XfinityOrlandoM

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