Unable to send email

@rialinn 

I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled

You'll need to wait for an Official Employee to invite you to send a direct message.

Hi there rialinn, and thanks for checking in with us in our community! I definitely don't want you to be held back from sending emails normally, so rest assured we'll do everything we can to help 💪 Can you start by giving us some additional details about the issue you're experiencing such as how you access your email and where exactly you're running into the issue at?