Unable to Use IMAP Account, POP Account Fails to Send

When attempting to use Thunderbird all I can do is receive emails in a POP account and can't send anything. My IMAP account was unable to send or receive, so I deleted it and attempted to add it back, but am unsuccessful. I get this error:

Unable to connect

An error occurred during a connection to localhost.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the web.

Everything was working fine yesterday, but began this behavior this morning. Not especially happy.

Responses

dmc99

Contributor

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17 Messages

7 months ago

Does Xfinity not bother to monitor these forums, or do they just not care? Spending a LOT of money on their services - it would be nice if they paid attention.

1

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XfinityRay

Official Employee

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2.2K Messages

Thanks for taking the time to reach out about the email box not working, dmcannon99! I am glad that the emails are going through once again. What steps did you need to take that were different from our steps? I can submite feedback to have the article looked at to ensure it provides the best possible help.

I am an Official Xfinity Employee.
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6 months ago

0

dmc99

Contributor

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17 Messages

6 months ago

After spending a great deal of time, I was able to resolve both issues. The setup instructions from Xfinity/Comcast are not exactly correct and don't always match those required.

0

Email

dmc99

Unable to Use IMAP Account, POP Account Fails to Send

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