Visitor

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7 Messages

Monday, August 25th, 2025

Unauthorized email addresses added to my account

Email was hacked, now I am getting unauthorized email addresses added to my account.

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Expert

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32.7K Messages

2 months ago

@user_7ikevp 

Email was hacked, now I am getting unauthorized email addresses added to my account.

Did you change your password?

Visitor

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7 Messages

Yes, change it several times. Also new emails are not highlighted.

Visitor

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7 Messages

I delete the ones that show up.

Expert

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32.7K Messages

@user_7ikevp​ 

I delete the ones that show up.

Are you perhaps referring to email addresses that show up in your address book because of spam?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Visitor

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7 Messages

No, when I go to settings - accounts, I found unknown email addresses and delete them. Haven't got any new ones for the past week.

Official Employee

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1.1K Messages

1 month ago

@user_7ikevp How are seeing unauthorized email addresses being added to your account? We have not allowed customers to add new email addresses through their Xfinity ID as of June 2024. 

Visitor

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7 Messages

I sign in to my comcast email account, click on ID and Security. Along with my email address under 'comcast email' is another email address @ outlool.com under 'personal email'. That is the one I would like to delete but no provision to do so. Don't know how it got there and don't know how to get rid of it. However, I did have this address in my email under settings. account and was able to delete it there.

Official Employee

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2.1K Messages

 

user_7ikevp Got it! Do you have another personal email address to change it to? We recommend a personal email address as a backup to your Comcast email address. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

Tried changing it to another email address. Each time I get a message 'linked to an active account'. Tried several addresses, same message. 

Official Employee

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2.9K Messages

 

Oh no, user_7ikevp! Would you be open to creating a new email address to test linking it? This could help confirm whether the issue is related to an existing account or something else.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

I can set up another email address, but how do I get xxxx@outlook.com to link? I left click on the address in my account and get 'open link to new tab', 'open link to new window', 'open link to private window', save link as'.  Is this how I would be able to link it? And how would it confirm the account. Don't understand why I just can't delete it, if I am suppose to be able to maintain it. 

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