2 Messages
unblock incoming email
comcast is blocking a few senders from sending (TO) me emails. The blocked sender called me on the phone to get comcast to unblock them. How to get to a person to get this fixed. They supply my pensions - so it is important
XfinityAlfonso
Official Employee
•
1.2K Messages
3 months ago
Hello user_j7bbno when a specifc email is being blocked, this is likely due to their own IT procedures. The information below from our Comcast Customer Security Assurance Team will show how this can be overcome. This would be submitted by the sending party.
How to unblock an email address
If an email is unable to be delivered to a Comcast.net email address, it's possible the sender's email provider is blocking your address as an antispam precaution for Xfinity customers.
The sender should receive an error message containing a link to a FAQ with valuable information regarding the issue and steps necessary to request removal.
Email administrators can submit the blocked IP address to the Security Assurance department to determine if the IP address is eligible for removal by completing the Blocked Provider Request Form. Requests submitted through this form are reviewed on a 24x7 basis.
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