@user_884xhk Thank you for making us aware this unknown email address has been added to your account without your authorization. You will need to contact our Customer Security Assurance team and they will be able to help you out with this. You can report this by visiting this link https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment.
I have not received any sort of answer. My problem is that four unwanted and unfamiliar e-mail addresses have appeared at the left of my e-mail screen. I am unable to delete them in account settings. My email keeps asking me to update their passwords. I have no idea of what their passwords are, and I want to get rid of the accounts/e-mail addresses.
I appreciate you letting us know you're experiencing something similar user_7syscb, and we'd be happy to look into this further for you! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
XfinityRaul
Official Employee
•
2.6K Messages
2 months ago
@user_884xhk Thank you for making us aware this unknown email address has been added to your account without your authorization. You will need to contact our Customer Security Assurance team and they will be able to help you out with this. You can report this by visiting this link https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment.
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