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najara12000
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Regular Visitor

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7 Messages

Monday, January 22nd, 2024 5:04 PM

Closed

UNN.com

They keep sending me multiple emails per day.  I move them to spam.  I mark them spam and it's been probably a couple weeks and the email keeps coming.  I looked at their site.  The emails at the bottom are striked out and I cannot select to unsubscribe.  I have never had something like this happen, ever.  Usually the emails start going to the SPAM folder.  It looks like they have found a way to circumvent my Spam box.  How can I fix this?  I don't use crypto.  Never have. 

Question

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Updated 

10 months ago

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XfinityAlex

Official Employee

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881 Messages

10 months ago

@najara12000 Can you provide some additional information such as the subjects or similar? I'll also need the email address associated with the on-going issue. Please feel free to DM me to keep that information private. (Click my name, find the three-dot menu on the right, "Send Message")

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najara12000

Regular Visitor

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7 Messages

[Edited: "Personal Information"] is the sender.  Sorry I had wrong url.  I said "unn"

I was going to make a screenshot but I don't see where I can attach that....

Here are a few random ones....

Auto Insurance Overpriced  10:12 am  1/22/24

1-year old girl stabbed to death by older sister in back yard  1/20/24 2:00 pm

Baby Injured After Police Raid At Wrong House  1/8/24/  8:30 am

Man Arrested With Woman's Severed Hand In His Pocket  1/19/24 6:08 am

Shark Bites 10 Year Old Boy In Shark Tank Encounter  1/8/24 5:56 am

1Year Old Murdered By Dad's Girlfriend Who Fed Her Batteries and Screws  1/13/24  1:19 pm

I will send you my email address.  

(edited)

10 months ago

0

XfinityArmand

Official Employee

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1.9K Messages

10 months ago

Hello there @najara12000!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and happy to help in any way that we can to get things squared away for you.  Please feel free to shoot us a private message, and we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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XfinityAlex

Official Employee

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881 Messages

I believe this is resolved. I reached out to the ESP responsible, and they said they unsubscribed the OP.

10 months ago

0

najara12000

Regular Visitor

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7 Messages

Hello, Somone must have done something yesterday because those emails are now going into my Spam Folder.  I did PM someone and gave them my email address.   So, thank you!

10 months ago

0

XfinityGabriel

Official Employee

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1.9K Messages

We are extremely happy to hear that those emails are now going into the spam folder, @najara12000. It is our pleasure to help. Do you have any additional questions or concerns for us today? How are your services working for you?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

najara12000

Regular Visitor

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7 Messages

@XfinityArmand​ ACCEPTED Solution

10 months ago

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