Visitor

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2 Messages

Saturday, July 12th, 2025

Using Outlook 365 I can receive emails from my comcast email account but i cannot send emails through outlook

Using Outlook 365 I can receive emails from my comcast email account but i cannot send emails through outlook

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Official Employee

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2.5K Messages

3 months ago

Hi there, @user_qf0l7j I'm sorry to hear about the trouble you are experiencing with your email. You're likely encountering an issue with your outgoing SMTP server settings in Outlook 365 when trying to send emails from your Comcast account. To resolve this, you'll need to ensure your outgoing server (SMTP), settings are correctly configured in Outlook. Specifically, verify the SMTP server address, port number, and encryption method align with Comcast's recommendation.-Richard

Official Employee

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938 Messages

3 months ago

@user_qf0l7j If you check the pinned posts here, you'll see a note about DMARC policy.  The domain comcast.net now has a DMARC policy of reject for the domain and subdomains. In nearly all cases, this means you cannot use that domain when you send through an outside platform.

Visitor

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4 Messages

I have no trouble sending. the issue is receiving. 

Official Employee

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2.9K Messages

Hello, Ben1947! Have any of the steps provided in this post helped?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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2 Messages

25 days ago

I had this issue and it required clearing the outlook cache

it then worked

Official Employee

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2.9K Messages

 

gstlawrenc - Thank you for sharing what worked for you so that other readers may benefit from the exchange!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I have the same issue, ust started last evening  can receive but cannot send. Get the followin. Checked ogoing setp is ok, cleared all cashes, still nothing.  Message could not be sent to the following recipients: [Edited: "Personal Information"] (550 - 550 5.1.0 Message sending error for <[Edited: "Personal Information"]>. Please go to https://www.xfinity.com/support/articles/limitations-on-sending-email/
)

(edited)

Visitor

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4 Messages

@gstlawrenc​ Is it necessary to delete the autocomplete?  Losing that requires me to spend a lot of time manually entering email addresses.

(edited)

Official Employee

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2.1K Messages

 

user_cl91a7 Good morning! Thank you for reaching out to our Xfinity Forums Team for assistance with your email. I'm happy to help you get in the right direction for getting this taken care of. Do you by chance check to see if your outgoing server port is at 587 (SMTP)? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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