2 Messages
Verification emails from several domains never reach the Inbox
Starting several months ago (probably around 4 months), one-time code emails from several systems have stopped reaching my Comcast inbox. I have tried disabling all mail filters, and checked the Spam folder.
I see a bunch of similar complaints from other users, some from a couple years back, and quite a few recently.
I have contacted Comcast Support, and they assured me they were working on it, but that was several weeks ago, and the issue is still there.
The domains from which verification emails don't arrive (but other types of emails arrive fine): e [dot] ea [dot] com, coveredca [dot] com, edd [dot] ca [dot] gov.
Please help resolve this, it's a pain to have to juggle multiple email providers.
XfinityMarcus
Official Employee
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1K Messages
11 months ago
@spammbamm, thank you for taking the time to reach out to us using the Community Forums page. You have reached the Xfinity experts who would be more than happy to assist you with your verification email related concerns. Please send us a direct message with your full name and complete service address to take a deeper look into this issue.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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spammbamm
2 Messages
10 months ago
Ok, the support folks were, I'm sorry to say, quite useless, but I eventually stumbled upon what seems like a workaround for this bug in Xfinity's spam filtering. So let me document it here where hopefully it may help others.
In the web mail UI, click the cogweel icon (Settings) in the upper right, then click "Email Settings". Click "Advanced Settings" under "Mail", then enable the "Override Security Filters - Allow spam and potentially harmful messages in your Inbox" radio button. For me, this allowed verification emails from at least one domain (GOG [dot] com) to reach the inbox.
Obviously, it would be better if I didn't have to give up spam filtering completely. Ideally, Comcast would not filter legitimate verification emails, or at least didn't swallow them quietly but put them into the Spam folder. But I guess that would make too much sense.
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