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Harry3667
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216 Messages

Saturday, January 25th, 2025 4:03 PM

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Verifying my email address.

I got an email at a backup address, giving me a six-digit code to verify my Comcast email address.  When I go into my Comcast email, there is nothing there, so how do I verify it?  It was a legitimate email that came to the backup address.  Please let me know to DM if necessary.  Could you help me, please?  Thank you.

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3 months ago

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Official Solution

XfinityAirelle

Official Employee

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2.5K Messages

3 months ago

@Harry3667  Thanks for working with us today. We were able to change the preferred email address and correct your concerns. In the event that you require assistance in the future, please author a new post. We hope you have agreat weekend and take care. 

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XfinityAirelle

Official Employee

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2.5K Messages

3 months ago

 

Harry3667

We’d be happy to assist you with this! Just to clarify, were you interacting with an agent or performing an action on your account when you received the code? Typically, if two-factor authentication is enabled, the system sends a code as an extra layer of security. You would then need to enter the code in the designated field on the website or app where it requests verification.

 

If you don’t see a prompt for verification or are unsure where to input the code, don’t worry—we’re here to guide you through the process. Let us know, and we’ll ensure you’re all set!

 

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Harry3667

Contributor

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216 Messages

Thank you for your help. No, I wasn't interacting  or performing an action -- I was checking in the backup address, and that is where I got the backup email. When I went into my Comcast email account, that's when I found nothing. No emails to click on or open. Don't know what else to do or where.

3 months ago

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XfinityAirelle

Official Employee

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2.5K Messages

 

Harry3667 We would like to look into this further. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

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