1 Message
Was the VOICE emails legit or scam?
XFlNTlY MAlL
Hello xxxxxxxx@comcast.net
We are rolling over today!!!
Your account needs to be updated today as we are rolling over to a new version in order to serve you better.
Saturday, November 23, 2024
09:54:22 AM
Click here to update your Account on file to our latest version to keep enjoying our mail service
Please update to continue enjoying uninterrupted services.
___________________________________________________________________________
Don't worry, you'll still get your eBill and any important updates about your account.
Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.
THIS IS A SERVICE-RELATED EMAIL Comcast will occasionally send you service-related emails to inform you of service
upgrades or new benefits.
Privacy Policy|Offers Terms Of Use
BruceW
Gold Problem Solver
•
26.3K Messages
5 months ago
The message is phishing/fraud. "Click here or else" is a scammer classic. Comcast/Xfinity email is not "rolling over".
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you view their web email site in a browser.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse and scroll down to the "Report Phishing Emails" section.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityOrlandoM
Official Employee
•
1.9K Messages
5 months ago
@user_ihzse8
Thanks for reaching out, I would be concerned as well, that does not appear to be a Xfinity generated email. To check for any updates to your account we recommend that you access your account via our awesome xfinity app https://www.xfinity.com/apps or via https://login.xfinity.com/login .
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