1 Message
We are getting Bounceback emails for emails sent to any comcast.net users
We have a newsletter sent out weekly to over 2000 email address and about 2 weeks ago, we have started to get bounce-backs for all comcast.net emails 24 hours after being sent. We had no issue until this time. I believe our email we use for the newsletter is getting blocked. Any chance we can get this fixed. It worked for multiple years until about two weeks ago.
XfinityAirelle
Official Employee
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2.1K Messages
10 months ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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XfinityWilliam
Official Employee
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1K Messages
10 months ago
We want to thank you for reaching out on the Community Forum for support with your email concerns. Never hesitate to create another public post for any of your future account and service needs!
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user_40r6we
2 Messages
9 months ago
Emails bouncing back saying the gmail account is not valid and it is being sent to a comcast.net account??
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