The maximum size of an email cannot exceed 25 MB; this includes attachments, headers, text, formatting, etc.
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Hi there @user_f51124! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can. I do see that the answer to your question was provided. Was there anything else that we could help with?
25 MB seems to be a flexible number. I had 22 MB rejected and even lower numbers. Now I strive to transmit .pdf attachments under 20 MB with no text. That seems to work consistently.
Hmmm. Are you also having issues with sending emails with attachments @user_f51124?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
BruceW
Gold Problem Solver
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26K Messages
6 months ago
https://www.xfinity.com/support/articles/limitations-on-sending-email/ says:
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityArmand
Official Employee
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1.9K Messages
6 months ago
Hi there @user_f51124! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can. I do see that the answer to your question was provided. Was there anything else that we could help with?
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