Frequent Visitor
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23 Messages
What to do about a new phishing scam
My problem is with a bombardment of phishing emails that contain attachments. This seems to be a new scam. What they do is send emails using my email address (I am not sending these) to non-existent email addresses. They contain attachments which I believe to be malicious. Xfinity has no choice but to return these bogus emails to my inbox as undeliverable) I cannot block or filter them out because, in essence, they are coming from Xfinity! The emails that come look like this:mailer-daemon@comcast.net.......Permanent Error
In the past 4-5 days I have gotten about 50 of these. I have been forwarding them to abuse@comcast.net. Today when I tried to forward 3 more (after the 14 that I forwarded earlier in the day) I received this error message:
Message could not be sent to the following recipients:["abuse@comcast.net"<abuse@comcast.net>] (550-550 5.1.0 Message sending error for >username@comcast.net>
Is comcast getting tired of hearing from me? I thought They cared about the security of your customer’s accounts. All of these emails that I have forwarded have headers and lots of coding. Why can’t they do something about this??
[EDIT: Name]
Accepted Solution
XfinityLinda
Official Employee
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1.7K Messages
1 month ago
Thank you for meeting us here in our community, and sharing this information, @polishandproud. We do value your feedback. I would recommend you keep forwarding them when you can. I'm sure our experts in our Customer Security Assurance (CSA) department are working on this. Remember they can also be reached by phone as well by calling into Customer Service at 1-800-266-2278 and asking for our CSA department. They would be best equipped to assist with this issue.
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