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user_de9jvs
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Wednesday, January 10th, 2024 7:18 PM

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when are emails deleted from recover deleted items folder?

When are emails permanently deleted from the trash recover deleted items folder? I see some email from as far back as 2018 in my recover folder. 

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11 months ago

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ccRuben

Retired Employee

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729 Messages

11 months ago

@user_de9jvs Thank you for reaching out. Here is all the information regarding emails and how long they stay in the folders. https://forums.xfinity.com/conversations/email/deleted-email-retention-period/65328b358dcccb444e082025  Thanks! 

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user_de9jvs

2 Messages

Thank you.

I will check the recover folder after the 30-days retention period (around Feb-10th) to confirm they are permanently deleted.

Perhaps in my beginning of the new year Inbox email clean up I deleted some 2018 email(s) and just didn't take notice of the date. 

11 months ago

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XfinityKatie

Official Employee

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744 Messages

@user_de9jvs You're welcome! They should be deleted for you after that point. Please do keep us up to date on if you are running into any issues with the emails not being removed after that time frame!

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11 months ago

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