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user_7f9fyg
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1 Message

Wednesday, May 14th, 2025

Where are my emails

Trying to open my emails why do you make it so hard !!! Always wanting to selll and upgrade ,, I just wanna read my emails ,, easy

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5 days ago

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XfinityThomasA

Official Employee

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2.9K Messages

5 months ago

 

Hello, user_7f9fyg. It's important to us that you're able to access your Comcast email. Can you tell me a bit more about how you're accessing your email and any error code or message you're receiving? Are you able to account your email logging in via Xfinity Connect?

 

3

user_v0unyh

Visitor

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1 Message

I want to know why my emails are coming on my Windstream account. I want to close my Windstream account. I cannot find my comcast email account so I cannot close my Windstream account.  Please note I have been trying since I started with Xfinity I have not been able to find my Xfinity/comcast app.  This is a joke. Why am I paying you and Windstream for the service. It's costing me $600.00 a month. Which acct should I close?  This issue has been since I started with you. I have chatted and chatted, but nothing is working. I have trying to speak with someone, but I am not getting anyone to speak with, I am being told to chattttttt.  As you can see, I am not a happy person.  Either I get this resolved with Xfinity today or I am canceling my business. My phone # is [Edited: "Personal Information"]

(edited)

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1 month ago

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Again

Expert

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32.7K Messages

@user_v0unyh​ 

I want to know why my emails are coming on my Windstream account. I want to close my Windstream account. I cannot find my comcast email account so I cannot close my Windstream account.  Please note I have been trying since I started with Xfinity I have not been able to find my Xfinity/comcast app.  This is a joke. Why am I paying you and Windstream for the service. It's costing me $600.00 a month. Which acct should I close?  This issue has been since I started with you. I have chatted and chatted, but nothing is working. I have trying to speak with someone, but I am not getting anyone to speak with, I am being told to chattttttt.  As you can see, I am not a happy person.  Either I get this resolved with Xfinity today or I am canceling my business. My phone # is [Edited: "Personal Information"]

We can't troubleshoot your Windstream account.

Your comcast.net emails can be found here: 

If your comcast.net email is showing up in your Windstream account, chances are they are being forwarded there.  You'll need to check your comcast.net settings in webmail.  Click on the gear icon in the upper right corner of the webpage and then on Email Settings.  In the left pane click on Auto Forward.  If there is an email address there, remove it and the check mark.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 month ago

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XfinityOrlandoM

Official Employee

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2.6K Messages

@user_v0unyh

Thanks for reaching out to us, the information @Again provided has great information on  locating your Xfinity email, your email is also your Xfinity ID (without the @handle) you can use this link https://www.xfinity.com/support/articles/how-to-change-your-username to learn how to locate your xfinity ID

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_1br3qu

Visitor

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1 Message

8 days ago

Put the box on Xfinity for me to tap into my emails

2

0

Again

Expert

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32.7K Messages

@user_1br3qu​

Put the box on Xfinity for me to tap into my emails

https://connect.xfinity.com/appsuite  <----- tap on that and then save it to your favorites/bookmarks.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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8 days ago

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XfinityNatalie

Official Employee

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373 Messages

Greetings, user_1br3qu! Thanks for posting on our XFINITY Community thread. Let us know if you were able to successfully follow the steps provided by @Again. If you need any further assistance, we will be right here on standby!

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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user_y068hf

Visitor

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1 Message

5 days ago

All of the emails in my comcast.net annount disappeared. How can I recover them?

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Again

Expert

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32.7K Messages

@user_y068hf​ 

All of the emails in my comcast.net account disappeared. How can I recover them?

Try our Customer Security Assurance folks.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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5 days ago

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