Where is my email??

@user_v11lo1 

How are you trying to access the email?  With just a browser and the webmail UI?  Or a client or email app?  Exactly what happens when you try to sign into the account?

Good morning @user_v11lo1 if you need to look up your Xfinity username, you can do so at:

https://idm.xfinity.com/myaccount/lookup?execution=e1s1

Once you have your username, if you need to reset your password, you can do that here:

https://idm.xfinity.com/myaccount/reset?execution=e2s1