Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
Hello @babaoussou, thank you for taking the time to leave a post. Can you elaborate more on your issue? Are you logging into your email, and are they missing?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_sl7ajn thank you for using the Xfinity Community Forums page to reach out today. I understand that we are looking into some concerns with accessing your emails. I would be happy to assist you with this, also I hope you are doing well after your recent experience in the hospital. Would you be able to send over a direct message to me with your full name and complete service address?
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
BruceW
Gold Problem Solver
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26.6K Messages
9 days ago
If you can't reach https://connect.xfinity.com/ they may have made your email address inactive. Please see https://www.xfinity.com/support/articles/email-activity-status. Why they don't include that info when "connect" fails I cannot imagine. I suppose it would cost them a few pennies.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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babaoussou
Visitor
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1 Message
8 days ago
Looking for my Emails
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XfinityJoe
Official Employee
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953 Messages
8 days ago
Good morning @user_1ykeyf we are here to help. What are you experiencing when you try to access your email?
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