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7557

Visitor

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2 Messages

Wednesday, December 18th, 2024 8:19 PM

Why aren't I getting my emails December 2024

I haven't been able to connect with Xfinity as I don't use their internet service.  I used to use them but switched about a year ago.  They said I could keep my email and things were working fine.  I received a message saying I needed to change my password before Dec 15 2024 or I will loose access.  I change my email password but starting yesterday afternoon...no Comcast email.

Question

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Updated 

20 days ago

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Accepted Solution

7557

Visitor

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2 Messages

4 months ago

After hours of using the Chat box to communicate with Xfinity I got to a person who answered my question.  Why aren't I getting my emails?  Answer:  I was hacked by a email that looked like it was from Xfinity saying I needed to change my password by Dec 15 or I will loose my access.  

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Again

Expert

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31.4K Messages

4 months ago

Moved here from Announcements.

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XfinityEva

Official Employee

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1.6K Messages

4 months ago

Oh no! We are so sorry to hear you had this happen. Have you been able to reset your password from the Xfinity Email website? 

 

We recommend also checking out and reporting the fake email here: 

https://internet-security-site-web.as-g7.cf.comcast.net/help/report-abuse

 

Report a spam email sent to your Comcast.net email account

Webmail Users

  1. Select the message you wish to report as spam.
  2. Click the "Spam" button in the right-hand corner of the webmail console.

Email Client Users (Windows Mail, Outlook, Thunderbird, etc.)

  1. Select the message you wish to report as spam.
  2. Forward the spam message as an attachment to missed-spam@comcast.net.

2

user_u0h3nz

1 Message

Hi there Eva, that was a great solution for his problem. i hope it worked out for him.

Do you think you could help me with a totally different "i can't get into my email" question?

I am unable to login to check my account status, which i'm assuming is "inactive" because i'm locked out of the whole email portal, can't get in to download my data.  im logged in, my ID seems to work, I just can't get anywhere near my email data?  I think I saw @Brownsboro has a spiffy technique for resetting account status, you know anything about that??

Terry

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22 days ago

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XfinitySheila

Official Employee

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1.1K Messages

 

user_u0h3nz Hi there! I would love to assist with your email access questions. We will need to confirm your email access is active, can you please send us a [Modmail message](https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity) including the account holder's first and last name, your full name if different, and the full-service address?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

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