mar_913's profile

Visitor

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6 Messages

Saturday, June 29th, 2024 5:49 AM

Why do I get spam in my email every time Comcast makes changes to their site?

Comcast took out the option of the user blocking and adding to our spam folders. Now when the website goes through a change like now, I get a [Edited: "Language"] load of spam, after several weeks or so it will slow to none until the next change.

Right now, I sign in https://www.xfinity.com/overview

user name

password

goes back to https://idm.xfinity.com/myaccount/security-check?execution=e1s1

click xfinity, goes right back to https://www.xfinity.com/overview

Click sign in, again, goes to https://www.xfinity.com/auth

Then click the Account upper right corner and wait for my name to pop up before proceeding

Official Employee

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2.8K Messages

5 months ago

@mar_913 Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, are you unable to follow the directions here to enable Spam Filters?

(edited)

Visitor

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6 Messages

I did not ask "how to" I asked "why". I have had Comcast Mail for at least the past 20 years, spam filters etc are always set, yet when changes are made by comcast I get spam in my Inbox again for weeks, its going on almost a month now.. that is how long it takes for me to filter them again until the next change comcast makes.

Official Employee

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2.8K Messages

@mar_913 I am certainly not trying to frustrate you, your post indicated we removed an option. I wanted to make sure that you had access to the options available for Spam Filtering. When this happens are you receiving emails that you had previously marked as Spam? I'll be honest, I don't have an answer as to why you would get spam in your inbox when a change is made.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

Yeah, its kind of frustrating, yet its technical and I should not be surprised when something brakes, it happens, I appreciate your time :)

It appears my rules that have been set are now broke within the last few weeks, resetting did not work, trying again... could this be happening because Comcast is no longer providing emails to new customers, but those of us who have them will keep them, yet technical things are changing in the background causing these issues?

(edited)

Visitor

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6 Messages

You know when I get the time, which is usually slim to have, I think I will delete and redo everything, sometimes that does help, problem is that I have so much, its a bit overwhelming to think about... but those are my thoughts.. :)

Official Employee

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1.3K Messages

Hey @mar_913, Please let us know if that works. Sometimes starting with a clean slate can help resolve issues such as this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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